Support

Email us at support@signetverify.com. We aim to respond within one business day.

Please include the following in your message so we can help faster:

• The email address associated with your Signet account
• A brief description of what you were doing when the issue occurred
• The browser and version you're using (e.g. Chrome 124)
• Any error messages you saw — a screenshot is helpful

The chip isn't appearing in Google Docs.

Make sure you're signed in at www.getsignet.app before opening your document. The extension connects to your account through the web app — signing in through the extension popup alone is not enough. After signing in, reload the Google Doc.

My sessions aren't appearing on the dashboard.

Sessions sync when you stop writing or close the tab — not in real time. Wait a few seconds after finishing, then refresh your dashboard. If sessions still don't appear after a few minutes, try signing out and back in at www.getsignet.app.

I want to delete my account and data.

Email us at support@signetverify.com with the subject line "Delete my account" and we'll process it within 5 business days.

I have a question about my privacy or data.

Read our Privacy Policy — it's written in plain English and explains exactly what we collect and what we never touch. If you still have questions, email us.

Found something broken? We want to know. Email support@signetverify.com with "Bug:" in the subject line. If you can reproduce it consistently, a short description of the steps is all we need.

If you're part of our pilot program and have feedback on the product — what's working, what isn't, what you wish existed — we want to hear it. That feedback directly shapes what we build next.

Email hello@getsignet.app with your thoughts.